Dear creator, here you can find the most asked questions.

What is Closely?

Closely is an automated tool that allows content creators like you to monetise your Instagram followers turning them into paying subscribers. Closely will add to your Close Friends list on Instagram the followers that pay the monthly subscription to get access to the exclusive content you are posting on your Instagram Stories.

Closely will let your followers to support you and your content allowing you to be less dependent on brands or sponsors. Our mission is to make it possible for you to get closer to your audience and build a true and stronger relationship with them.

How do the subscriptions work?

Your followers will subscribe to your Close Friends list from the Closely unique link that we will provide you. Closely will manage the payments and will add your subscribers in less than 10 minutes.

How long does it take until a subscriber is added to my Close Friend list?

Once the payment is done it will take from 4 to 7 minutes until the subscribers are successfully added to your Close Friends list. In certain occasions, due to security checks with banks it could take up to 30 minutes until they can see the content. 98% of the subscriptions are successfully added in less than 10 minutes.

How many exclusive Instagram Stories would they be able to see?

Every creator decides how many exclusive Instagram Stories upload to their account. They will be able to see the "green-coloured" each time you upload a Instagram Stories to your Close Friends list. You can also Highlight some of these Instagram Stories for Close Friends so your subscribers can see them whenever they want. Creators usually upload exclusive content everyday to get their audience super engaged.

How much does it cost a Closely subscription?

The subscriptions vary from $1,99 and $9,99 depending on you, the creator. Sometimes a few creators could join to offer a special pack or special promotion with a new (and economic) price.

Can my followers pay in Euros or other currency?

You will set the price and the currency for the subscription but don't worry because Closely will enable to everyone all your followers to pay no matter what currency they want to pay with.

When will they be charged?

Your subscribers will get charged right after the first payment. If they keep subscribed for the next month, Closely will automatically charge them for that month. Closely uses the same subscription technology as Netflix, HBO, Spotify and others so they can cancel anytime if they want.

How can I get in touch with Closely?

We are flattered 😉. Send us an email to or fill up the contact form and our team will get in touch with you as soon as possible. Feel free to ask us any question!

How can my followers unsubscribe?

They can log-in with their email to see the ongoing subscriptions and cancel them anytime they want. They can find the log-in button in the right corner of the screen (desktop version) or in the hamburger menu (mobile version).

I have already paid but I don’t see any Close Friends content, what can I do?

This is really strange but if this happens let us know sending us an email to and we will check if the creator has uploaded new exclusive content in the last 24h or if there is an issue that doesn’t let you see it. We will get back to you ASAP!